Faq

MEALS

A: Our mostly Paleo menu automatically cuts out a lot of common food allergies as well as inflammatory foods. We do not use any sugar, wheat, dairy, gluten, peanuts, soy, artificial additives, preservatives, MSG or GMOs, added hormones, antibiotics, or corn in the majority of our food items. You can view our specific ingredients for each menu item HERE and you can also see the ingredients on our Menu Page.

  • A: Protein content is dependent on meal type. See the breakdown below for total protein in each type: custom meals, signature meals, and just protein meals.

    • Custom Meals – Small = 2 oz. protein per meal Medium = 4 oz. protein per meal Large = 6 oz. protein per meal
    • Signature Meals Breakfast – Small = 3 oz. eggs, 1 oz. protein Medium = 6 oz. eggs, 2 oz. protein Large = 9 oz. eggs, 3 oz. protein
    • Signature Meals Dinner – Small = 2-3 oz. per meal Medium = 4-5 oz. per meal Large = 6-7 oz. per meal
    • Just Protein Small = 6 oz. per meal Medium = 12 oz. per meal Large = 18 oz. per meal

A. The Macro breakdown is on each individual meal label as well as our Menu Page – Under the Macros button.

A: We currently do no have any vegetarian meal options, but are eager to grow our menu in this area in the future. As an alternative, we do offer a ‘Just Sides’ option where you can order 6 oz., 12 oz., or 18 oz. of any of our veggie side items. Our sauces are vegan as well.

A: Each meal container label will have an expiration date on it as well as a freeze by date. They typically last 7 days in a cool to cold refrigerator. We recommend eating the meals fresh, and recommend not freezing them for more than 30 days.

A: Our newly expanded menu allows you to choose custom or signature meals. Custom meals allow you to pick what size, protein and sides you’d like in each meal. Signature meals allow you to pick which size and our chef does the rest. 

ORDERING

A: You can order directly from your phone, computer, or tablet by logging onto our website (www.npdelivered.com) and clicking the Order button. We do not do any over the phone orders. If you need help ordering online, please email info@npdeliverd.com for assistance or click the live chat button on our website.

A: Orders close weekly on Friday at 7AM for delivery on Sunday between 3pm-9pm or Monday 9am-2pm. Any orders placed after 7AM on Friday will be scheduled for delivery the following Sunday.

A: Double check that you have the correct billing address for the card that you’re using. Even though your shipping address is where you are having your meals delivered, your billing address needs to match the address assigned to your card. If you need further assistance please email info@npdelivered.com. If you are using a card with an out of state billing address, please contact us for assistance.

A: It usually takes about 1-3 minutes for the delivery receipt/confirmation email to process. If you don’t see it after a few minutes please check your Spam folder or email info@npdelivered.com for further assistance.

A: Unfortunately not. We send our produce weights and packing counts to our vendors right after cutoff, so unfortunately any orders after cutoff exceed our allocated quantities and will be scheduled for production & delivery the following weekend.

A: Simply login to your account, place a second order, checkout as usual and then email us at info@npdelivered.com with your name and both order numbers. We will let our team know to combine your orders as well as reimburse you for your second delivery fee.

A: Nope! No contracts, no automated memberships. If you order by Friday at 7AM, you’ll get your meals on Sunday. If you don’t order, then you won’t get any meals. It’s that simple!

A: Simply place the order that you’d like to make recurring on our website, and email your order number (EX: #10902), Name, and Credit Card information to info@npdelivered.com. You can also call us with the order number and card information at 480-499-3126. Each week we will place your order for you and process payment. If you’d like to pause/stop your recurring for any reason, or if you’d like to add/remove/swap items in your order, please send an email before Wednesdays 12pm to info@npdelivered.com.

DELIVERY

 

  • A: Our website will automatically calculate your delivery fee based on where you are located in the valley. We currently service the following cities listed below:

    Tempe, Mesa, Ahwatukee, Chandler, Power Ranch, Chandler Heights, Gilbert, Phoenix, Scottsdale, Paradise Valley, Fountain Hills, Greyhawk, Pinnacle Peak, Carefree, Anthem, Arrowhead, Surprise, Peoria, Glendale, Buckeye, and surrounding areas.

    • Delivery fees typically range between $5-$12 depending on your location 
    • Deliveries are FREE for all orders over $150

A: Yes. Under ‘Delivery Details’ click the drop down menu under ‘Delivery Date’ and choose your preferred day from the options listed. This can also be updated in your Account details under “Modify Your Address Book Entries”. The day you select will set your account preference for future orders.

A: We can deliver to your work place on Mondays between 9am-2pm. Please include details or any necessary special instructions to help our drivers in the notes section of your order, and select the Monday delivery day from the ‘Delivery Date’ drop down menu.

A: No. We are located in a private commercial kitchen so we do not have an option for pick up at this time.

A: Please leave the packaging material and ice packs outside by your front door, and our delivery driver will pick up the old materials when they deliver your new order. Please discard or recycle all meal containers at home. They are great for re-use and are microwave/dishwasher safe. 

OTHER

A: We are working through this on our new website now. This was a feature on our previous site, and we will announce when referrals are updated on our new website. Thank you for your understanding we can’t wait to bring this feature back online. 

A: Please leave any reviews on Google, Yelp, or our Facebook page! Thank you!

A: We offer a 10% public servant discount for all military/police/fire and front line medical workers. Contact info@npdelivered.com for more info and access to this discount code.

A: After you create the meals that you’d like to order, simply click on the “Cart” page and type in the amount of points you’d like to redeem in the “Redeem Your Reward Points” section. Then click the “Apply Reward Points” button, proceed to checkout, and you’ll see the discount.

CORONAVIRUS/COVID-19

Yes! We work out of a private commercial kitchen closed off to the public, and then deliver your meals directly to your door. We are open and can help make your quarantine a little easier with healthy food delivered to you.

We follow the guidelines set by the CDC and Department of Health & Safety. All of our staff wear face masks, gloves, and wash their hands frequently. We check body temperatures prior to the shift, sanitize our kitchen before, during, and after production. Your health and safety along with our employee health and safety is our FIRST priority always, and especially during this Coronavirus/COVID-19 time.

Our currently delivery protocol is contactless. You will receive a text message with a tracking link once your delivery is on it’s way (typically about 10-15 minutes out), then once your delivery driver has arrived at your home. They will place your meals at your front door, knock or ring the doorbell, then leave. You will also receive a confirmation message letting you know that your meals have been delivered. 

Unfortunately no. We are a private commercial kitchen closed off to the public with strict health & sanitation standards. Any outside bodies other than the staff who work at our facility, especially during Coronavirus/COVID-19, are not allowed into our facility for health & safety reasons.